If you think you might want to see one of our counsellors to talk about what’s happened and get some support then please get in touch with us. You can call our helpline and talk to us about what you want to do and we can arrange it for you, just call 01905 724514 if you live in Worcestershire or 01432 344777 if you live in Herefordshire when the helpline is open. The opening hours for the helpline are Monday 7.30pm – 9.30pm, Tuesday 1pm – 5pm, Thursday 7.30pm – 9.30pm and Friday 10am – 2pm. There is an answerphone when the helpline is closed which you can leave us a message on, but please make sure you speak as clearly as you can, leaving your name and a safe phone number for us to call you back on. Someone will ring you back as soon as possible. If you don’t want to call the helpline, you can send us an email at email@example.com, please make sure you include your name, your age and a safe phone number to contact you on. Also please let us know if this number is OK for us to leave you a message on or text you on.
What to expect
You can visit us at one of our centres or we can come to see you at your school, or another public place. When you first meet us you will be able to ask your counsellor any questions you might have, and find out how the counselling will work. Your counsellor will explain to you that what you say is confidential, unless they are worried for your safety.
Your counselling session will last no more than an hour and at the end you can arrange to have another session with your counsellor if you want to. You can have as many sessions as you want, until you feel like you don’t need them any more.
If you are under 13 years old we will need your mum, dad or guardian’s consent, we have a special form that they will need to sign. If you are worried about this you can speak to us by calling the helpline or email us and we will try to help you in the best way we can.
Our main concern is for you and your safety. We do not want to put you in any danger or make anything worse for you than it might already be. We will always be honest with you about what we will do next.