Our Privacy Principles
We will look after any personal information that you share with us. This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share, will be looked after or used.
You can be confident that:
- We only use personal information in the ways we need to and that is expected of
- We will keep you up to date with our work, including how we are campaigning to improve services, raising awareness, promoting understanding as well as our fundraising activities. We only use your personal information to do this if you have previously told us that’s
- We will never release your information to organisations outside WMRSASC for marketing
- We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be
- We take all reasonable care to safeguard your personal information through security policies and secure business
How we collect personal information about you
We may collect personal information from you when you interact with WMRSASC. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, donate to us, ask a question about our services, apply for a job or volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. This information may be collected by phone, via our websites, social media, through the post, or in person.
What information do we collect?
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a donation), as well as information you provide in any correspondence between us.
We may also collect some information if you tell us about your experience or the experiences of a friend or relative; however, you can decide if you want to remain anonymous or if you are happy to share your personal details.
We also gather general information about the use of our website, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in WMRSASC emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website.
‘Cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone, or tablet when you visit a website. Cookies let websites recognise your device, so that the sites can work, or work better, and gather information about how you use the site. A cookie cannot be used to identify you, give us access to your computer or any information about you.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic to improve our website to meet customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.